Platform feature
Review Management That Builds Your Reputation
Happy customers rarely leave a review unless you ask at the right moment. Pineapple Pulse automatically requests, monitors and answers your Google and Facebook reviews from a single dashboard.
Why it matters
Built to do more, in less time.
Reviews on autopilot. The moment a job is marked complete or a sale closes, Pineapple Pulse fires a personalised review request by SMS and email with a one-tap link to your Google or Facebook profile. Asking at the peak of customer happiness is what turns a finished job into a five-star rating.
One inbox for every rating. Google and Facebook reviews land in a single feed so you stop checking platforms one by one. Read, filter and respond to every review from the same screen, and never miss the comment that needs a reply.
Reply faster with AI. Pineapple Pulse drafts on-brand responses for you, so a thoughtful reply to a glowing review or a calm answer to a critical one takes seconds, not an afternoon. You stay in control and approve every word before it posts.
Turn ratings into rankings. A steady stream of fresh, positive reviews is one of the strongest local SEO signals there is. Embed review widgets on your website to show off your best feedback, and watch your star rating and map visibility climb.
What you get
Everything packed into one feature.
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Automated SMS & email requests
Trigger review invitations the instant a job or sale is completed.
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Unified review inbox
Read Google and Facebook reviews together in one feed.
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Reply from the dashboard
Respond to any review without logging into each platform.
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AI-suggested responses
Generate on-brand reply drafts in a single click.
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Embeddable review widgets
Showcase your best ratings directly on your website.
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Instant negative-review alerts
Get notified the moment a low rating lands so you can act fast.
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Stronger local SEO
Fresh reviews boost your map ranking and star rating.
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Reputation reporting
Track review volume, average rating and trends over time.
How it works
Up and running in four steps.
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Connect your profiles
Link your Google Business and Facebook pages in a few clicks.
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Set request triggers
Choose when invitations send after a completed job or sale.
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Monitor and respond
Reply to incoming reviews from one inbox, with AI help.
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Showcase and report
Embed top reviews on your site and track your rating growth.
Ready when you are
Turn happy customers into five-star reviews.
Book a demo and see how Pineapple Pulse automates every review request and reply for you.
Common questions
Frequently asked about Reputation & Review Management this feature.
- Pineapple Pulse connects directly to your Google Business Profile and Facebook page, pulling new reviews into one inbox and posting your replies back to each platform. You can request reviews on either profile and route customers to whichever matters most for your local SEO.
- Requests go out automatically by SMS and email, triggered by an event like a completed job, a closed deal or a manual send. Each message includes a direct, one-tap link to your review profile so customers can leave feedback in seconds.
- No tool can hide a public review, and Pineapple Pulse never fakes ratings. What it does is alert you the instant a low rating arrives so you can respond quickly and professionally, often turning an unhappy customer into a loyal one.
- Yes. Review quantity, recency, rating and your responses are all signals Google weighs for local search and map results. By steadily generating fresh, genuine reviews, Pineapple Pulse helps you climb the local pack over time.
Ready when you are
Run this — and your whole business — in one place.
Pineapple Pulse brings every tool together. Book a demo to see the full platform.
Loved by agencies & businesses
Teams that switched aren't going back.
“We cancelled five separate subscriptions the month we switched. Everything our agency needs — CRM, funnels, email, SMS and reviews — now lives in one place, and our software bill dropped by more than half.”
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“We cancelled five separate subscriptions the month we switched. Everything our agency needs — CRM, funnels, email, SMS and reviews — now lives in one place, and our software bill dropped by more than half.”
Marcus T.
Marketing Agency Owner
-
“The automations are the game changer. Every new lead gets an instant text and a follow-up sequence without us lifting a finger. Our booked appointments nearly doubled in the first quarter.”
Priya S.
Med Spa Owner
-
“Setup was far easier than I expected. The onboarding team rebuilt our pipeline and key workflows with us, and the in-app chat support has answered every question fast since.”
Daniel R.
Real Estate Team Lead
-
“Being able to white-label Pineapple Pulse and resell it to our clients added a whole new revenue stream. It looks like our own software and the clients love it.”
Aisha K.
Agency Founder
-
“The review requests run automatically after every job. We went from a handful of Google reviews to hundreds, and the reputation dashboard makes it easy to reply in seconds.”
Tom W.
Home Services Owner
-
“We cancelled five separate subscriptions the month we switched. Everything our agency needs — CRM, funnels, email, SMS and reviews — now lives in one place, and our software bill dropped by more than half.”
Marcus T.
Marketing Agency Owner
-
“The automations are the game changer. Every new lead gets an instant text and a follow-up sequence without us lifting a finger. Our booked appointments nearly doubled in the first quarter.”
Priya S.
Med Spa Owner
-
“Setup was far easier than I expected. The onboarding team rebuilt our pipeline and key workflows with us, and the in-app chat support has answered every question fast since.”
Daniel R.
Real Estate Team Lead
-
“Being able to white-label Pineapple Pulse and resell it to our clients added a whole new revenue stream. It looks like our own software and the clients love it.”
Aisha K.
Agency Founder
-
“The review requests run automatically after every job. We went from a handful of Google reviews to hundreds, and the reputation dashboard makes it easy to reply in seconds.”
Tom W.
Home Services Owner