Platform feature
SMS Marketing That Gets Replies
Emails sit unread while texts get answered in minutes. Pineapple Pulse brings two-way SMS, bulk texting and automated reminders into one inbox so you can reach customers where they actually respond.
Why it matters
Built to do more, in less time.
Have real conversations, not just blasts. Two-way SMS and MMS let you text customers and get replies back in the same threaded inbox your team already uses. Send a photo, answer a question or confirm an order — it all happens in a natural back-and-forth that feels personal.
Reach everyone at once when it counts. Bulk texting pushes a flash sale, event reminder or important update to your whole list in seconds, with templates and merge fields that personalise each message by name. Because texts open at around 98%, your message gets seen almost immediately.
Automate the texts that drive action. Drop SMS steps into any workflow to send appointment reminders, follow-ups and confirmations on autopilot. Missed-call text-back instantly replies to calls you couldn't answer, turning a missed ring into a live conversation before the lead moves on.
Stay compliant without the hassle. Every conversation flows into the unified inbox alongside email and chat, so nothing gets missed. Built-in opt-out handling honours unsubscribe requests automatically, keeping you compliant while you focus on the replies that matter.
What you get
Everything packed into one feature.
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Two-way SMS and MMS
Text and receive replies, including images, in a single thread.
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Bulk texting in seconds
Reach your entire list with one personalised broadcast.
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Missed-call text-back
Auto-reply to unanswered calls before the lead goes elsewhere.
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Automated reminders
Send appointment and follow-up texts straight from your workflows.
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98% open rates
Land your message where it's almost always seen and read fast.
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Templates and merge fields
Personalise every text by name and reuse your best messages.
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Unified conversation inbox
Manage SMS alongside email and chat in one shared view.
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Built-in opt-out handling
Honour unsubscribe requests automatically to stay compliant.
How it works
Up and running in four steps.
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Connect your number
Set up a texting number so customers can message you directly.
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Write your message
Draft a text with templates and merge fields for personalisation.
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Send or automate
Blast a bulk text now or add SMS steps into your workflows.
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Reply and convert
Manage every response from the unified inbox and close the loop.
Ready when you are
Start a conversation by text.
Book a demo and we'll show you how Pineapple Pulse turns texts into booked customers.
Common questions
Frequently asked about SMS & Text Messaging this feature.
- It's fully two-way. Customers can reply to your texts and their responses appear in the same threaded inbox, so your team can hold real conversations rather than sending one-directional alerts.
- Opt-out handling is built in. When a contact replies with a stop keyword, they're automatically removed from further texts and flagged in their record, helping you stay compliant without manual list cleanup.
- Yes. Bulk texting lets you message your entire database or a segment in seconds, with merge fields that personalise each message. It's ideal for flash sales, event reminders and time-sensitive announcements.
- They make a real difference. Because texts are opened and read far faster than email, automated SMS reminders and confirmations keep appointments top of mind and significantly cut the number of customers who forget to show up.
Ready when you are
Run this — and your whole business — in one place.
Pineapple Pulse brings every tool together. Book a demo to see the full platform.
Loved by agencies & businesses
Teams that switched aren't going back.
“We cancelled five separate subscriptions the month we switched. Everything our agency needs — CRM, funnels, email, SMS and reviews — now lives in one place, and our software bill dropped by more than half.”
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“We cancelled five separate subscriptions the month we switched. Everything our agency needs — CRM, funnels, email, SMS and reviews — now lives in one place, and our software bill dropped by more than half.”
Marcus T.
Marketing Agency Owner
-
“The automations are the game changer. Every new lead gets an instant text and a follow-up sequence without us lifting a finger. Our booked appointments nearly doubled in the first quarter.”
Priya S.
Med Spa Owner
-
“Setup was far easier than I expected. The onboarding team rebuilt our pipeline and key workflows with us, and the in-app chat support has answered every question fast since.”
Daniel R.
Real Estate Team Lead
-
“Being able to white-label Pineapple Pulse and resell it to our clients added a whole new revenue stream. It looks like our own software and the clients love it.”
Aisha K.
Agency Founder
-
“The review requests run automatically after every job. We went from a handful of Google reviews to hundreds, and the reputation dashboard makes it easy to reply in seconds.”
Tom W.
Home Services Owner
-
“We cancelled five separate subscriptions the month we switched. Everything our agency needs — CRM, funnels, email, SMS and reviews — now lives in one place, and our software bill dropped by more than half.”
Marcus T.
Marketing Agency Owner
-
“The automations are the game changer. Every new lead gets an instant text and a follow-up sequence without us lifting a finger. Our booked appointments nearly doubled in the first quarter.”
Priya S.
Med Spa Owner
-
“Setup was far easier than I expected. The onboarding team rebuilt our pipeline and key workflows with us, and the in-app chat support has answered every question fast since.”
Daniel R.
Real Estate Team Lead
-
“Being able to white-label Pineapple Pulse and resell it to our clients added a whole new revenue stream. It looks like our own software and the clients love it.”
Aisha K.
Agency Founder
-
“The review requests run automatically after every job. We went from a handful of Google reviews to hundreds, and the reputation dashboard makes it easy to reply in seconds.”
Tom W.
Home Services Owner