Platform feature
Every Conversation In One Inbox
Switching between email, your phone, Messenger and chat widgets means messages slip through the cracks. Pineapple Pulse pulls every channel into one threaded inbox your whole team shares.
Why it matters
Built to do more, in less time.
One inbox for every channel. SMS, email, your website chat widget, Facebook Messenger, Instagram DMs, Google Business messages and WhatsApp all land in a single threaded view. Your team stops hopping between apps and never loses track of who said what.
Work as a team without stepping on toes. Assign conversations to the right person, add internal notes only your team can see, and collaborate on a reply before it goes out. Everyone knows who owns each chat and what has already been said.
Reply faster with saved templates. Drop in snippets and templates for your most common answers so responses go out in seconds. Consistent, professional replies without retyping the same message a dozen times a day.
Stay connected everywhere. Every message is synced to the contact's CRM record, giving you the full history at a glance. Reply on the go from the mobile app, and pick up any conversation exactly where a teammate left off.
What you get
Everything packed into one feature.
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All channels in one place
SMS, email, chat, Messenger, Instagram, WhatsApp and more unified.
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Threaded conversation view
See a contact's full back-and-forth across channels in one thread.
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Assign to teammates
Route each conversation to the right owner instantly.
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Private internal notes
Leave context for your team without the customer seeing it.
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Templates and snippets
Send polished replies to common questions in seconds.
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Synced to the CRM
Every message attaches to the contact record automatically.
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Full conversation history
Access the complete record of every interaction anytime.
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Mobile app replies
Answer messages from any channel while away from your desk.
How it works
Up and running in four steps.
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Connect your channels
Link email, SMS, social, WhatsApp and your chat widget.
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Invite your team
Add teammates and set who can view and reply.
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Assign and respond
Route conversations and answer with templates fast.
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Track every thread
Review full history synced to each contact in your CRM.
Ready when you are
Stop juggling a dozen inboxes.
Book a demo and see how Pineapple Pulse brings every customer conversation into one shared view.
Common questions
Frequently asked about Unified Inbox & Conversations this feature.
- You can manage SMS, email, your website chat widget, Facebook Messenger, Instagram DMs, Google Business messages and WhatsApp, all threaded together in one shared inbox so nothing gets missed.
- Yes. The inbox is built for teams, so you can assign conversations to specific people, leave private internal notes and collaborate on replies, while everyone keeps full visibility of each thread.
- Every message across every channel is synced automatically to the contact's CRM profile, giving you a complete, searchable history of all interactions in one timeline.
- Yes. The mobile app lets you read and respond to messages from any connected channel while you are out, and your replies stay perfectly in sync with the desktop inbox.
Ready when you are
Run this — and your whole business — in one place.
Pineapple Pulse brings every tool together. Book a demo to see the full platform.
Loved by agencies & businesses
Teams that switched aren't going back.
“We cancelled five separate subscriptions the month we switched. Everything our agency needs — CRM, funnels, email, SMS and reviews — now lives in one place, and our software bill dropped by more than half.”
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“We cancelled five separate subscriptions the month we switched. Everything our agency needs — CRM, funnels, email, SMS and reviews — now lives in one place, and our software bill dropped by more than half.”
Marcus T.
Marketing Agency Owner
-
“The automations are the game changer. Every new lead gets an instant text and a follow-up sequence without us lifting a finger. Our booked appointments nearly doubled in the first quarter.”
Priya S.
Med Spa Owner
-
“Setup was far easier than I expected. The onboarding team rebuilt our pipeline and key workflows with us, and the in-app chat support has answered every question fast since.”
Daniel R.
Real Estate Team Lead
-
“Being able to white-label Pineapple Pulse and resell it to our clients added a whole new revenue stream. It looks like our own software and the clients love it.”
Aisha K.
Agency Founder
-
“The review requests run automatically after every job. We went from a handful of Google reviews to hundreds, and the reputation dashboard makes it easy to reply in seconds.”
Tom W.
Home Services Owner
-
“We cancelled five separate subscriptions the month we switched. Everything our agency needs — CRM, funnels, email, SMS and reviews — now lives in one place, and our software bill dropped by more than half.”
Marcus T.
Marketing Agency Owner
-
“The automations are the game changer. Every new lead gets an instant text and a follow-up sequence without us lifting a finger. Our booked appointments nearly doubled in the first quarter.”
Priya S.
Med Spa Owner
-
“Setup was far easier than I expected. The onboarding team rebuilt our pipeline and key workflows with us, and the in-app chat support has answered every question fast since.”
Daniel R.
Real Estate Team Lead
-
“Being able to white-label Pineapple Pulse and resell it to our clients added a whole new revenue stream. It looks like our own software and the clients love it.”
Aisha K.
Agency Founder
-
“The review requests run automatically after every job. We went from a handful of Google reviews to hundreds, and the reputation dashboard makes it easy to reply in seconds.”
Tom W.
Home Services Owner